Setting Expectations with Aliyah Pipal

This week's episode deals with our expectations- whether that's what we expect the veterinary world to be like when we're just starting out, or what our clients expect of their caregivers.

Our guest Aliyah Pipal has spent years on the customer service side of the veterinary world, and she walks Bryce through her experience and her recommendations.

• 1:10 - Aliyah's entry into VetMed
• 5:18 - The intensity of customer service
• 6:50 - Setting expectations for new hires
• 8:46 - Cross-training
• 11:44 - Reflecting on Covid
• 17:26 - How Aliyah takes care of herself
• 22:10 - Dealing with anxious clients
• 25:45 - Managing the trust of the community
• 27:50 - Aliyah's favorite resources
• 31:00 - Advice for newbies