ScottishPower's Solar Payment Nightmare

0:00On March 2nd, a grieving family in Norfolk faced months of frustration from Scottish power after their father passed away last year. The utility company handled feed-in tear of payments for solar panels, installed back in 2011, sending the money to the late father's account. Instead of switching it to his widows, despite her being listed on the certification and as the main contact, the 82-year-old mother hit endless red tape. She filled out multiple forms proving she lived at home, sent documents including the will, but Scottish power lost them and kept requesting the same. Info. Emails arrived to dress to her deceased husband, and her own messages went unanswered, adding huge stress during her bereavement. The daughter contacted a consumer column last September when over out thousand pounds were owed. Scottish power apologized through its press office, emitting the handling fell short, but errors piled up, like more emails to the father and misplaced condolences for the wrong parent. This even called asking for the husband, then emailed him again weeks later.

1:04Promises of interest on late payments flipped a blame on the family, with compensation offers rising from 75 pounds to 150, then 300 pounds. In the end, last month, Scottish power owned up to wasting time on needless paperwork and delays since learning of the death in May. The mother accepted the 300 pounds, which covered the interest, finally closing this drawn-out ordeal.