RR003: Messaging the future with Kathleen Tandy, Meta

Realities Remixed, formerly known as Cloud Realities, launches a new season exploring the intersection of people, culture, industry and tech.

Business messaging is transforming customer engagement by enabling brands to move conversations into familiar, always‑on messaging platforms. The result for customers is greater convenience, quicker resolutions, and more meaningful, personalized interactions.

This week, Dave, Esmee, and Rob are joined by Kathleen Tandy, Global Director and Head of Business Messaging Marketing and WhatsApp for Business at Meta , to explore how companies are using messaging platforms to engage customers, what customers expect from these experiences, and the challenges of scaling messaging in tech.

TLDR

00:35 – Introduction

01:00 – Hang out: The new Remarkable

05:25 – Dig in: Using messaging to enhance customer experiences

20:49 – Conversation with Kathleen Tandy

55:26 – The passion for college football and championship weekend!

Guest

Kathleen Tandy: https://www.linkedin.com/in/kptandy/

Hosts

Dave Chapman: https://www.linkedin.com/in/chapmandr/

Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/

Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/