
Royal Mail Delays: 20 Postcodes Affected, Compensation Available
About this episode
Royal Mail customers face more delivery delays this week, affecting twenty postcodes. The companys performance falls short of targets, with only 77.5% of first-class mail and 91.6% of second-class mail delivered on time. The Communication Workers Union blames a recruitment crunch, while Royal Mail attributes issues to local problems like high sick leave and staffing shortages. Affected customers may claim compensation for late deliveries.
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UK News Today | 2 Min News | The Daily News Now! — Royal Mail Delays: 20 Postcodes Affected, Compensation Available. Machine-transcribed; use the interactive transcript above to jump the player to any line.
0:00A March 2nd, Royal Mail customers should brace for more delivery delays this week with 20 post codes across the UK affected. New data shows the company falling short of its targets, delivering only 77.5% of first-class mail, the next working day, and 91.6% of second-class mail within three working days from late September to late November. Those numbers miss regulator Ofcom's goals of 93% for first-class, and 98.5% for second-class. Royal Mail's chief executive noted some progress from the prior quarter, but admitted letter performance remains below par. Last week saw delays hit, 44 post codes, and this week's issue stemmed from local problems like high sick leave and staffing shortages in certain offices. The company plans to rotate deliveries and offer extra support to get back on track. The communication workers union calls these delays a long-term issue tied to a recruitment crunch starting in 2022. Effective customers might claim compensation at first-class mail arrives three or more
1:03days late, or second-class takes beyond three days. Royal Mail apologizes for the hassle, and urges patients while they tackle these challenges head on.
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