Reimagining Intranets with Susan Hanley

How does AI change the intranet? Richard chats with Susan Hanley about her work helping organizations build great intranets and how tools like M365 Copilot are changing the intranet. Susan talks about the new reality of an intranet, where some users no longer go to the intranet directly but use an agent to retrieve the information they need. This impacts search statistics, but also means it's important to write pages that an agent can easily understand. The conversation also dives into the bane of all intranets - archiving data. LLMs can help with organizing data, but getting stale data out of view is essential. There are also retention policies and governance, and there's a role for these tools there too - the intranet is evolving!

Links

• SharePoint Skills

Recorded Aug 17, 2026