Megan Chavez

In this episode of Untold: The Stories of Cook Children’s, we sit down with Megan Chavez, Vice President for the Cook Children's Experience, to explore the deeply personal and evolving world of patient experience. Megan shares her journey from growing up in hospitals as the daughter of a dedicated nurse to becoming a leader in the movement to humanize healthcare.

She discusses the critical balance between clinical expertise and emotional connection, how patient outcomes improve with strong therapeutic relationships, and why caring for caregivers is just as important as caring for patients. With powerful personal stories—including a touching moment with her own mother—Megan highlights the importance of protecting the well-being of healthcare workers so they can continue to give their best to the families they serve.

Join us as we uncover the humanity behind healthcare and learn why patient experience is more than a profession—it’s a calling.