
About this episode
Caroline Webb, leadership coach and author of Leadership Intelligence, shares strategies for smart management
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Before Breakfast — Leading wisely, with Caroline Webb. Machine-transcribed; use the interactive transcript above to jump the player to any line.
This is an iHeart podcast. Guaranteed Human. As a listener, you're looking for ways to help teams move faster, make sharper decisions, and turn scattered contexts into work they can use. Chatchy PT for Business can help. Chatchy PT for Business gives teams a shared workspace with admin controls, permissions, and access to work and codex in Chatchy PT. This means your business can move from question to answer, and code to roll out quicker. Join over 10 million business and enterprise users worldwide already using Chatchy PT for work. Download the Chatchy PT Desktop App or Contact Sales to learn more. This is Laura Vandercam from Before Breakfast. A good summer morning starts at the sink, and that's where hello comes in, with toothpaste that brightens your routine, and brings a little yay to your every day. Some days you may reach for hello's anti-plac and whitening toothpaste, where tartar doesn't really stand a chance.
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featuring conversations with investment banking experts at the center of financing deals in manufacturing, healthcare, entertainment, and more. It's practical advice for leaders who need to know what's coming next. Subscribe at truest.com slash beyond podcast. Copyright Truis Securities Incorporated. Member Finra and SIPC. Welcome to Before Breakfast, a production of iHeart Radio. Good morning. This is Laura. Welcome to the Before Breakfast Podcast. Today's episode is going to be a slightly longer one, part of the series where I interview fascinating people about how they take their days from great to awesome, and any advice they have for the rest of us. So today I am delighted to welcome Caroline Webb to Before Breakfast. Caroline is a leadership expert and the author of the brand new book, Leadership Intelligence. Caroline, welcome to the show.
It's great to be here. Thanks for having me. Yeah, thanks for joining us. Why don't you tell our listeners a little bit about yourself? Well, I'm an executive coach. I focus on helping leaders use insights from behavioral and cognitive science and apply them very, very practical ways to improve the way that they lead work and live. And where are you coming at us from in the world? I'm coming from New York despite my accent. What are people to check? You know, yes, Caroline is based in New York. And Caroline, you know, there's a lot of management and leadership books in the world. What are you aiming to do differently with leadership intelligence? Well, I've been working with leaders and managers at all levels in organizations for over 25 years now. And I've always used an approach that's been grounded in cognitive and behavioral science because I've seen time and again how when people have a bit of an understanding of the human mind, it's a lot easier to make most of the human talent around you and in your own talent as well. So I really wanted to put that that intel, if you like, into the hands of as many leaders as
possible. And that's what leadership intelligence is. It's come out of several decades of work saying what works and what helps and capturing that in as systemic a way as possible. Yeah. And the book is built around something like 21 scenarios that a leader will commonly face in his or her career. I wanted to talk about just a few of those in the in the time we have today. So first, one of the challenges that many leaders face is making time for their top priorities. You know, people who are listening to a time management show are well aware of this. Why is it so difficult for for leaders to make time for their priorities? I mean, they're in charge. Yeah. And arguably you'd say where you've got control of your calendar if you're in charge, right? But the reality is that, you know, if you're a productive, committed, professional, you know, you've got a lot that's coming your way and it's really hard to say no. You feel that you want to do a good job for everybody and you learn those habits early in your
career and then as you advance, you've got to change the way you're using your time. And a lot of time we don't, we get stuck in old patterns and we don't rethink, well, hold on, what is it that I'm uniquely placed to do now that I am perhaps managing other people formally or informally? And so that re-evaluation of where do I really add value and how do I then create a calendar that matches that? And let's go of a bunch of stuff that perhaps you used to do, but you need to now delegate or perhaps even drop completely. That's a that's a rethink. And as we all know, you know, an identity shift is, you know, takes, takes some effort and it's a deep thing to go through as a person. Yeah. Well, especially a lot of people have been promoted because they are good at fixing things. But then they may no longer be the person who needs to dive in and fix the deck, for instance, right before, you know, the meeting's coming up. So you have you have something called the yes. I want to make sure I get this right. The yes, grow no method for for people who are dealing with
this challenge. Can you describe what that is? Thank you. Yes. So the yes, grow no method is, first of all, getting extremely clear on what you need to say yes to. And that positive yes is all about knowing why your value add is. So what is it that you're uniquely responsible for? Is it lifting yourself up and seeing the big picture? Probably. Is it engaging and motivating your team? Probably. There may be some other things that really are only you. And I find a lot of people are not super clear in their minds about what it is that only they can do. And that's what the first part of the the module is about. It's the positive yes. And then let go and grow is the second bit, which is, okay, well, what could someone else do even if not as well as you? And that's the tricky bit because, yeah, I mean, your team most of those experiences you. So maybe they won't do it as well as you. But if you don't let go of the things they could do pretty well, then you're
not going to have time to do things that only you can do. And then the rest of it, I mean, there are things you just simply have to decline. You can't you can't delegate. You can't let go and grow and use it as a growth opportunity for your people. That's where the positive no comes in. And that's a way of saying no that preserves relationships. So what is an example of a positive no? Like if you were you were turning me down for something Caroline, what what might you say? Well, the trick with the positive no is to lead with what you're saying yes to run what you're saying no to because I think, you know, when we are needing to decline or pull out of something we've already committed to, of course, we don't feel good about that. We're very focused on our our angst about letting someone down or feeling that we're letting someone down. And so we often lead with I'm so sorry. And I'm not saying that sorry is wrong. It's absolutely the right thing to say, but it should come lower down in the conversation. If you lead with, first of all, some positive appreciation of what the other person is asking you, we often skip that when we're stressed about saying though, so that's a really
great project that you're working on Laura. I really appreciate that you thought of me for it. It's a small thing that you just start with that. Then you go with your yes, which is right now I'm working on a big new book that's on leadership and it's a life's work and it's called leadership intelligence and it's wonderful, but it's very stretching. There's you'll know finally you get to it. So I'm really sorry, but I have to decline what I would otherwise love to do and then you do a warm clothes and that's also something we sometimes forget to do. I wish you all the very best for the project. I'm sure it's going to be a terrific success. And if you follow that structure and I've been using this now, gosh, 15 years over a decade, I can vouch for the fact that it really helps you preserve the relationship and it also actually reminds you of what you're saying yes to, which is no bad thing. Yeah. And part of saying yes to the things that you uniquely can do is making sure that your calendar contains time for this. You have something called a MWM meeting
with me. Can you talk about that? Yeah. So the thing is that we often get our calendar full up with other people's requests and you've got to think about how do you protect the time. Now I think everybody knows well, in principle, I should block time for my deeper thinking or bigger priorities, but often it doesn't get protected. So I really encourage people to take a couple of strategies in blocking a meeting with myself, which is one, be very opportunistic. If you see a block opening up in your calendar and you think, oh, something's been cancelled and I've now got this space, lock it in and block it for yourself. You can call it strategy session if you show your calendar with other people. And then the other thing I suggest is the time on the thing of saying, well, maybe there's a slot each week when I do my big picture review. That often gets competed out because I think people try and block a bigger time block than it's ever going to be realistic.
So I encourage people to be super realistic about what that time is. Maybe it's 30 minutes in a week and you block that for yourself and you block it at a time when you're at your cognitive best. So not, you know, not when you're, it depends on your body club and not when you're not feeling so sharp, but try to put it at a time when you know you're feeling sharp. And you know, that works for me and it works for the people that I work with. And it's a mix of being opportunistic and realistic that makes it work, I think. Sounds good. Well, we're going to take a quick ad break and then I'll be back with more from Caroline Webb. Quick one before you jump back in. You're listening for ways to help teams move faster, make sharper decisions and turn scattered contacts into work they can use. ChatGPT for business can help. ChatGPT for business gives teams a shared workspace with admin controls, permissions and access to work and codex and chatGPT. This means your business can move from question to answer and code to rollout quicker.
Join over 10 million business and enterprise users worldwide already using chatGPT for work. Download the ChatGPT desktop app or contact sales to learn more. Hey listeners, did you know three out of four US homes have toxic chemicals in their tap water? Even clear water can contain contaminants linked to serious health concerns and standard fridge and pitcher filters may not remove them. Meet AquaTrue, the countertap purifier is certified to remove 84 contaminants, including chlorine, lead, forever chemicals and microplastics. It's four stage reverse osmosis system delivers pure healthy water with no plumbing or installation. Join thousands making the switch. Go to aquattrue.com, aqutru.com and use promo code breakfast for 20% off your purifier. I'm Arthur Stewart from the Martha Stewart podcast.
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Well, I am back, talking with Caroline Webb, who is an executive coach in the author of the new book Leadership Intelligence. Caroline, another one of the scenarios that you talk about is that many leaders need to come up with good ideas. Lots of new ideas, good ideas. What is the Fuse method, FUSE, that you suggest people follow? The Fuse method method is all about getting your mind into the right place to do the hard and interesting work of solving a new problem. When you're trying to come up with a new idea, you've got to create conditions for your brain to make new connections. That isn't just business as usual. You've got to get your brain into a slightly different state. Fuse stands for Focus Your Mind, Unpack Your Mind, Shift Your Mind, and Enable or Equip. Focus your mind is where you need to quiet the distractions that are inside and outside your mind. Distractions that are outside your mind, that is taking out the clutter,
that is taking out the distractions, turning off your phone, turning off notifications, because as soon as you have anything that splinters your attention, nothing gets the full benefit of your intelligence. Then inside your mind, you want to be really clear, well, what is it I'm actually working on? So, so often we sit down, we're trying to figure something out, and then we say, okay, what is it that I am trying to do here? Then 10 minutes have gone by before you actually really bring your mind to it. So, being really clear about, okay, what is it? I'm truly, truly focusing on. I'm really trying to come up with an idea on this. Unpack your mind is you've got a lot of stuff swirling around. Write it down so you're not having to try and keep it all in your mind. Your brain's got a very small amount of working memory. Then chunk it into four or five, three or four, not more than that. Chunks of themes or topics that you can group around. And the beauty of that is that it fits more what your capacity of your working memory is, when we take a long list of stuff and then we shrink it into four or five chunks, four or five
headings. The weird thing is that even though it's the same amount of information, our brains find it a lot easier to cope with. And then shift is shift your perspective. You've got to get into a different place and to see different ideas and make me connections that link ideas in different ways. So there are a few different ways you can do that. One thing I like is the two-byte rule where you don't try and solve a problem in one go, but you deliberately plan breaking the middle, so you go away and then you come back. We all know, you often see things differently when you do that. And that's a shift of perspective that comes from stepping away and stepping back. And there are several other ideas in the book about how to do that. And then finally, a quip or enable, your mind to take the next steps, that's getting super practical on the next thing you do. And that's in there because if you don't, sometimes you come back to your thinking session and you think, oh, what was it? What was it again that I was supposed to do? Make it be generous and kind to your future self and actually be really clear what is the exact next step that I'm taking from this.
Yeah. And next steps are often motivating. I mean, as we take a small step, we want to keep going on it. But for sure, a good idea that is not put into practice is not really a good idea when it comes down to it. Yeah. Another scenario, Caroline, that you have in the book, is that sometimes leaders need to help a colleague who is struggling. Not necessarily performance issues. I mean, hopefully there's good feedback about, you know, this is what I wanted you to do. This is how it went that there's regular feedback going on with there. But you know, somebody who's a good performer who seems to be struggling in a certain season here. What you mentioned, you had a scenario like this a few years ago. Yeah. I really care about equipping managers and leaders to handle a situation where someone on their team is struggling because I think we see a lot of it. And I have been on the other side of it. I had a sort of slow-moving health crash. Early in my years as a management consultant, and I was working very hard. So definitely it was
an a question of loving the job. I really did love the job. But I had this health crash, I kept on trying to work through it. It was really tough. And what happened in the end was I had a great boss. He took me aside and said, you know, what's going on. And he called it out. So he, you know, had obviously checked his assumptions about what was going on. He wasn't assuming that I was looking tired because, you know, I wasn't committed. So he checked his assumptions before. And then he asked what's going on. That's the A. Again, rather than jumping into any conclusions. And he listened really closely. And I, that's the lesson, that's the L. And he really paid close attention to what I was saying about the mix of, you know, physical health, but also some, you know, complexities on the family side. And then he helped me make it manageable, which is the M. And that was actually in the end, taking some time off and regrouping and eventually being signed off to come back to work. And the reason why I do C-A-L, check, ask, listen, before
make it manageable is so often want to go in and solve the problem. If we're good people, we want to help people to get back on track. We've really got a pause and say, okay, let me not make any assumptions. This is the same as the last time someone fell off their perch in my team. And how do I really make them feel heard and make sure I'm solving the right problem? So the C-A-L is designed to slow you down and get yourself into a curious mindset to make sure that you're making the right thing manageable for your, for your colleague. Right. So the acronym is calm. We're checking our assumptions. We're asking questions and listening and then making it manageable for them. So with the questions, though, I mean, obviously many people are a little bit nervous and for obvious and legal reasons of about, you know, asking too much about what is going on with an employee if there's trouble outside of work. Are there some sensitive ways to ask this so that the person feels that they can volunteer what they need to or want to, but not more than they need to or want to? Yeah. I think, you know, the more that you can stick to what I call a factual
approach, the safer the conversation is. In fact, I've never really seen it go off the rails if you use this approach. So you, first of all, name very factually what you've noticed. And you, you call it out and you say, I noticed that you were late into the office three times last week when, normally before that you've been on time. And then ask, tell me what's going on. And not jumping to assumptions, right. So it's so easy to say, is everything, you know, are you sick? Or is something going on at home? That's what you need to pause and hold yourself back from because it's, you don't want to kind of drive the conversation one direction if it's not actually the situation and you don't want to make any assumptions, you want to create the space. So that factual observation and then the tell me more what's going on allows them to choose how much to share. And I think it's even better if you can set a clear intention at the top of the conversation
and wrap it in. I care about you and I care about helping you do your best work and be, you know, your best self, whatever language feels natural for you. And if you label it up front as, you know, that's the intention of the conversation, it's a lot easier for people to feel like, oh, this isn't a gotcha, this isn't necessarily a, you know, a critical conversation, this is actually genuinely coming from place of curiosity. So I think that's important to. And in the problem making it manageable, you want to take the, you know, situation that may be feeling overwhelming for your employee and turn it into something that's more manageable. Obviously, you took a short leave of absence. Are there other ideas that are on the table for what managers could use? Yeah, for sure. And I tell the story of a leader who's incredibly thoughtful and creative about that in the book. I think, you know, often there can be ways to reallocate work around the team. You know, I think it's not that you want to, you know, disenfranchise someone who's struggling completely, but there may be creative ways to think about, well, you know, perhaps they could learn the yes, grow, no, model and think about how to
delegate more of their work. Maybe you can coach them on something that is going on in their life. And I think, you know, that's a role that leaders can and should play, even if it's something that's going on in someone's personal life, you can help them think about, okay, what's going on? Tell me more about what's going on. Okay, how are you thinking about that? And, you know, is there anything that I can do to help? It's such a small thing when you say it like that, but it means the world to people if they're going through a tough time to know that they're not alone and that they're boss cars. Absolutely. We're going to take one more quick ad break and I'll be back with more from Caroline Webb. Quick one before you jump back in. You're listening for ways to help teams move faster, make sharper decisions and turn scattered context into work they can use. Chatchy PT for business can help. Chatchy PT for business gives teams a shared workspace with admin controls, permissions and access to work and codex and Chatchy PT. This means your business can move from
question to answer and code to roll out quicker. Join over 10 million business and enterprise users worldwide already using Chatchy PT for work. Download the Chatchy PT desktop app or contact sales to learn more. Hey listeners, did you know three out of four US homes have toxic chemicals in their tap water? Even clear water can contain contaminants linked to serious health concerns and standard fridge and pitcher filters may not remove them. Meet Aqua True. The counter tap purifier is certified to remove 84 contaminants, including chlorine, lead, forever chemicals and microplastics. It's four stage reverse osmosis system delivers pure healthy water with no plumbing or installation. Join thousands making the switch. Go to aqua true.com, aqahtru.com and use promo code breakfast for 20% off your purifier. I'm Arthur Stewart from the Martha Stewart podcast. You know what I love
about cooking? The endless inspiration, sharing exceptional flavors and of course the best ingredients. I refuse to make a dish without them. McCormick has been and is an essential in the kitchen. Now McCormick's new line of signature seasonings make bringing fresh inspiration and endless versatility to everyday dishes easier than ever. There's the everyday essential garlic and olive oil, the savory sweetness of caramelized onion and globally inspired flavors like the Herbie with a touch of heat, chimichurri and chili garlic that elevates everything from ramen to stir fry to even grilled meats. Try the chimichurri blend to make your steaks delicious. Each signature seasoning is crafted by flavor experts to make every dish more delicious. When you want to make your best, it's got to be McCormick. Find your favorite at McCormick.com.
Warning, the following song has been rated dangerously catchy and may not be suitable for grownups. Lingo Kids, only suitable for kids. If it gets stuck in mom's head, that's not our problem. Lingo Kids, everything kids love, download now for free. The world is transforming faster than ever and standing still isn't an option. At Oppenheimer, we're working at the forefront of the innovation economy to invest where progress begins, finding opportunities that build and protect wealth for individuals and institutions that want to see at the edge of tomorrow. Put the power of Oppenheimer thinking to work for you. Wealth management, capital markets, investment banking.
Well, I am back talking with Caroline Webb, who is a leadership expert and executive coach, author of the brand new book, Leadership Intelligence. So, Caroline, I want to pivot to your schedule. I often ask people if they have a morning routine, but I understand that you are something of a night owl, late night kind of person. How does that play out in terms of your schedule? That's right. Well, it means that my whole schedule is shifted a couple of hours later than a lot of people. There's a lot of talk of getting up at 4 a.m. My body naturally wants to go to sleep at 4 a.m. So that's quite extremely different. It's like I'm living in a different time zone. Over the years, of course, I can't go to bed at 4 a.m. Much as I would love to. My mother was the same, by the way, so there's a genetic component here. But I've worked out how to be really clear about my boundaries. I generally have a start to the day that involves me trying to get a walk in so that I'm getting some sunlight, and that helps my circadian rhythms lock in. I definitely check my messages. That's
entirely normal. But the key thing is I don't really schedule anything really key that really matters. In general, if I can avoid it, you can see all the caveats. If possible, I scheduled from 11 a.m. on with. But I'll be happily doing recordings and meetings and coaching clients at 8 p.m. It's just a different makeup. The trick I found is to be just very clear and transparent with people about that. I think it would be great if there could be more normalization around that, because 20 to 25 percent of the population is a night owl who's basically needed to fit in with the norms that the rest of the population has. I'd love to see a broader conversation about being a night owl in an early world. I think there are certainly people who would prefer to have a chat at 8 p.m. versus 7 a.m. in the morning. That all things that need to happen outside the workday need to happen before the workday. They can also happen after the workday. Do you
tend to stay up doing your creative work later into the evening? Well, I definitely find that the times that people say, you're not at your best, you shouldn't do anything too consequential then, is the afternoon and early evening. Yeah, that's when I'm flying. So I typically schedule my most complex work at the times when other people might say, okay, I'm done. Do you feel like you're getting a second wind or is it just sort of like a quick moving up during the day? I'm very curious. The energy patterns here. Yeah, it is basically a straight line up. It's quite unusual. I mean, Dan Pink, he wrote the book when he and I had a conversation about chronotypes as they're known and body clocks. He said, you've got the chronotype of a teenage boy. I suggest, I know. But I think once you know yourself and when you're at your cognitive peak,
you can then schedule around it. So, you know, I think you can't always make it fit. I mean, you know, I've just said yes to a meeting presenting something at 7.40 in the morning for which I'll need to get up very early, drink quite a bit of coffee, look at the sky so that I can be ready for it. But it's, you know, I think once you know that it makes that much difference to your performance, it's really worth the the small amount of effort to be transparent about it. Absolutely. Well, I always ask my guests, what is something you have done recently to take a day from great to awesome? Well, you know, when you're launching a book, it's a busy time. But I'm really trying to make time for social connections for my friends because, you know, all the research is out there on just how much of a boost it gives us both in the short term and the long term. And last Wednesday, I was excited to hear that a friend of mine was coming in from
Boston to visit New York. I looked at my calendar and I thought, well, how can I possibly make this work? How can I see her? And I was creative about it. I figured out that I could propose a walk in central park with her as I went from A to B from a meeting on the west side to meeting on the east side. And it worked out perfectly. And I got this lovely boost in the middle of a busy day by seeing my friend, Nila. And it was, yeah, I was pretty pleased to have managed to pull that off. And I think in general, I just trying to make sure that I'm making time for good friends. I'm doing the same tomorrow. And, you know, I know I'm going to feel great after it. Awesome. After it. Yes. Awesome. I love it. It's really two things. It was seeing your friend, you know, also putting your friend into a busy schedule. And then probably walking between meetings through central park. I mean, that's like awesome in and of itself. Yeah. Absolutely. I try to, try to schedule things so that I will walk. If it's 40 minutes or less to walk, I will almost always
try and do it as a walk. You know, it perhaps gets a little dicey if it's longer than that. But I've been going to do a walk, you know, for 45 minutes. And it just does make a lot of difference for you. You get more steps in, but it also just puts you a little bit in contact with nature. And we know how that lifts us. Do you have any sort of rules like if it's over 90% humidity? That is a good question. So I am, you know, I grew up in the UK where hot weather was a bit exotic. So I've got a bit more tolerance for hot sticky weather than I think, you know, some people here do. But I've actually, I'm definitely getting better at saying, oh no, that's a terrible idea. And what I will do then is there's a mall and air condition mall not far from where I live. And I'll suggest that we go and maybe walk around that and we can look at what's in the mall. And we've got the air conditioning. We still get our steps in. That's a really good backup plan.
I love it. I love it. What are you looking forward to right now? Well, I'm looking forward to the book launch. I'm looking forward to getting this sort of life's work out into the world. And that's, you know, that's just going to be such a wonderful experience. You know, I had that experience with how to have a good day in my last book and just that feeling of seeing people actually engaging with the material and the ideas and feeling, feeling useful. I mean, all I care about in life is really feeling useful. And I'm looking forward to amping up that sense of feeling useful. And where can people find you? My website is caralignweb.co. So that's caralignweb web with 2b's and it's dot code not dot com. And you can find information about my books, including the big new one, leadership intelligence. You can sign up for a newsletter. You can get free resources. So I'd love to see people there if are interested in following up. Sounds good. Well, caralign, thank you so much for joining us. Thank you to everyone for listening. If you have feedback about this or any other episode,
you can always reach me at Laura at LauraVandercam.com. In the meantime, this is Laura. Thanks for listening. And here's to making the most of our time. Thanks for listening to Before Breakfast. If you've got questions, ideas, or feedback, you can reach me at Laura at LauraVandercam.com. Before breakfast is a production of iHeart Media. For more podcasts from iHeart Media, please visit the iHeart Radio app, Apple podcasts, or wherever you listen to your favorite shows. Before you sign off, you tuned in for ways to help teams move faster, make sharper decisions, and turn scattered contexts into work they can use. Chat GPT for business can help.
Chat GPT for business gives teams a shared workspace with admin controls, permissions, and access to work and codex in Chat GPT. This means your business can move from question to answer and code to roll out quicker. Join over 10 million business and enterprise users worldwide already using Chat GPT for work. Download the Chat GPT desktop app or contact sales to learn more. This is LauraVandercam from Before Breakfast. A good summer morning starts at the sink, and that's where hello comes in, with toothpaste that brightens your routine, and brings a little yay to your everyday. Some days you may reach for hello's anti-plac and whitening toothpaste, where tartar doesn't really stand a chance. Other days, it's the Hello Vitamin C whitening toothpaste. See you later stains. Thoughtfully designed with no SLS, dyes, or artificial flavors, these toothpaste are a no-brainer to have on hand this summer. Find your everyday yay with hello. Shop in store or online at helloproducts.com.
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Lingo Kids. Only suitable for kids. If a kid's stuck in mom's head, that's not our problem. Mingo Kids. Everything kids love. Download now for free. Meet the Red Bull Dragonberry Emergizer. It's one of the many new drinks out now. Who knew ice cold drinks could be so? Fire. Try them all only at McDonald's. This is an iHeart podcast. Guaranteed Human.
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