How to Repair Your Client Relationship When Things Go Wrong

We all know by now that your client relationship is the most important factor in your sales success. You want to cultivate a good rapport and have them associate you with postive feelings. But things go wrong. Maybe you say the wrong thing at the wrong time, there’s a misunderstanding, or something else that drives a wedge between you and your client. It’s time for damage control and rebuilding.

In this episode of Get More Clients, Superstar Sales Consultant Lynn Whitbeck tells you that something going sideways is a critical juncture in your client relationship. We all know that even the best, strongest relationships encounter a rough patch now and then. By joining Lynn in today’s episode, you will learn how to navigate this inflexion point, where the relationship can take a wicked turn for the worse, or become stronger through recovery.

By the end of this episode, you will know {how}:

• Why emotional repair is crucial to recovery;
• What it means to truly listen and stop explaining; and
• How to make it right by demonstrating your commitment and relationship value.

How you manage problems, conflicts, disagreements, or challenges with your client determines if it is an opportunity or the end.

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