How to BE THE CUSTOMER
About this episode
Welcome to Lean Made Simple, a podcast about transforming your business — and life — one step at a time.
In this episode, Ryan Tierney from Seating Matters unpacks what it means to “be the customer.”
Along the way, he and Producer Matt talk about:
- Why Elon Musk drives a Tesla
- The powerful alternative to customer surveys
- A method for generating unlimited improvement ideas for your product
- How becoming an undercover boss revealed his selfishness as a leader
- And one action you can take right now to start eliminating blind spots from your business today
Check it out!
Links:
- Book a Lean Made Simple Tour: https://www.leanmadesimple.com/book-a-tour
- Send a voice message/question to the show: https://www.speakpipe.com/LeanMadeSimple
Get every episode summarized
Each time Lean Made Simple: Transform Your Business & Life One Step At A Time! publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from Lean Made Simple: Transform Your Business & Life One Step At A Time!
Your Wealth Is Hiding in Waste (Lean Transformation Reality)
Lean Made Simple: Transform Your Business & Life One Step At A Time!
Transforming Sperrin Metal | Live from Gemba Summit 2025
Lean Made Simple: Transform Your Business & Life One Step At A Time!
The Lean Summit to Change your LIFE & BUSINESS
Lean Made Simple: Transform Your Business & Life One Step At A Time!
My HIGH STAKES Lean challenge
Lean Made Simple: Transform Your Business & Life One Step At A Time!