How Bad is that One Toxic Employee Really?

"One toxic person can't really be that bad, can they? After all, it's my highest grossing doctor. It's my best veterinary technician of 20 years. How can we run a hospital without a practice manager? I can't afford to get rid of them! Sure, they are cranky and negative, but they are a high performer!"

Too often I hear these statements from hospital leaders justifying why they retain one toxic employee.

Can one toxic person ruin your whole team? Let's talk about some interesting studies and what to do if you have that one negative team member.