About this episode
The Boston Mayor’s Office was having a problem: Not enough residents were reporting their own problems into the city. Sure, the 311 phone line had its old school devotees. But Boston decided they could reach a whole new population by creating a brand new 311 mobile app. The only issue? Turning a human-operated phone line into a mobile app isn’t easy. Designers at the mayor’s office looked around at another city’s 311 app—and made their own share of mistakes—to figure out how to get it done.
Get every episode summarized
Each time In the Making publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from In the Making
Mentoring in Motion with Emonee LaRussa
In the Making
Living Life Colorfully with Jason Naylor (Live at MAX)
In the Making
Cracking the Code with Allan Peters
In the Making
BONUS: Emma Orhun Live from Ottawa Design Club
In the Making