Good & Bad Customer Service

In this episode of The Radiator Arms podcast, James and Will are left unsupervised as Ant has a case of being OLD! The result is a deep (and often hilarious) dive into the world of car dealers, MOT madness, and surprisingly emotional VW Golf brochures.

🏎️ Topics Covered:

• Good vs bad customer service at car dealerships

• MOT advisory chaos: zip ties, dashboard seizures, and “crabbing”

• Small independent garages vs corporate showroom robots

• Kit car dreams and building a Caterham in a living room

• When car dealers lose their franchises for being too good

🛠️ Plus, Real Stories:

• James’ Ferrari 430 gets new wheels in Lamborghini bronze

• Will’s Golf has a more emotional backstory than most people

• A Lamborghini dealership visit that made James sad

• The Lotus that broke more than it drove

• Unreal customer service from tiny businesses—and big brands that should know better

• And yes, we talk about diesel vans. And 2CVs. And condensed milk accidents.

★ Featuring:

• https://www.youtube.com/@JayEmmOnCars

• https://www.youtube.com/@WillThePlank

🎬 Editing by

• https://www.youtube.com/@sportzntouring

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https://mailchi.mp/jayemm/the-jayemm-newsletter-sign-up

Get in touch or submit your car for review:

[email protected]

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