Exploring the complex relationship between Digital Exclusion & Health Inequalities

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Every report, guidance and initiative directed at UK General Practice is advocating for increased use of technology and a digital first approach to accessing NHS care.

These same documents also compel all levels of the system to address inequalities in health care access and outcomes.

Many worry that the drive adopt technology and move access online may exclude vulnerable and disadvantaged groups who are often less able to afford, access and know how to use technology.

Can this situation be reconciled?

Can digital technology actually be used to address health inequalities?

In the episode we discuss this challenge and draw in particular on recent digital inclusion and inequality reports:

The Good Things Foundation: Building a Digital Nation

https://www.goodthingsfoundation.org/insights/building-a-digital-nation/ 

The Kings Fund: Moving from exclusion to inclusion in digital health and care

https://www.kingsfund.org.uk/publications/exclusion-inclusion-digital-health-care 

OFCOM: Digital Exclusion Report 2022

https://www.ofcom.org.uk/__data/assets/pdf_file/0022/234364/digital-exclusion-review-2022.pdf 

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