Episode 629 - The Day You Almost Lost Them

0:00Discover a spectacular island destination with crystal blue seas endless sunshine and the cool Bahamian breeze Baham are located in Nassau Bahamas offers your choice of three luxury hotels over 45 fine dining in nightlife venues John Batista all new jazz club the Caribbean's most luxurious casino and one of the kind experiences for the entire family Like our 15 acre tropical water park wildlife sanctuary world-class golf course and so much more visit Bahamara.com today When you run a business there are a lot of boxes to check. Let's see payroll check inventory check insurance Well, good thing simply business makes getting small business insurance fast and easy just answer a few questions Review your quotes and get covered in under 10 minutes all online. It's that simple check insurance off your list at simplybusiness.com Spring times the perfect time to turn the page and refresh your home style the only problem It can be expensive Luckily, there's a better way to shop well-worthy pieces for less at Bob's discount furniture

1:03Bob's negotiates with manufacturers to get you the best everyday low prices giving the shopping power back to you The power to get more style comfort and quality for less on amazing pieces like stylish mid-century dining sets made for hosting those Big spring branches pop-up sleeper sectionals with all the bells and whistles so you can turn any room into a guestroom and Next-level Bobo-Pedic mattresses so you can get a great night's rest after you finish redecorating every room So when you're ready to spring into new style stop into your nearest store or shop online and see how you can get Wow, where they style for less with Bob's discount furniture Helping leaders motivate their people to a higher level of performance through strong human relations team building and goal achieving This is the seven-minute leadership podcast with your host Paul Felle of Alito Hello everyone and welcome to this seven-minute leadership podcast. It's episode six twenty nine

2:06Let me tell you something that should keep you up at night Your best employee is not going to quit on their best day They're not going to Resign after crushing a project getting praised in a meeting or landing a huge client They're going to quit on their worst day the day they feel invisible the day They feel blamed the day they feel alone the day they think Maybe this place would not even notice if I was gone and if you're not careful that day will blindside you I've seen this in EMS. I've seen it in corporate teams. I've seen it in small business a Rock solid performer hits one bad shift one bad meeting one bad week and Suddenly they're polishing their resume not because they're weak because they are human and here's the truth most leaders miss high performers carry

3:07More weight than anyone else. They say yes More often they fix more problems. They clean up other people's messes They answer the phone when no one else will they are strong Until they are not and when they crack. It's rarely loud. It is quiet It looks like silence. It looks like disengagement. It looks like I am fine You have to catch it before it turns into a resignation letter So how do you prevent your best employee from quitting on their worst day first? You create relational equity Before the storm hits in aviation. We do not build trust in the cockpit during turbulence We build it on clear days through checklist through repetition Through respect for roles when the engine Sputters at 3,000 feet. That is not the time to figure out whether you trust the person next to you Same thing in leadership. If the only time you talk to your best employee is when you need something

4:12You are already behind if your communication is transactional They will treat your organization as transactional You want loyalty on their worst day Invest in them on the ordinary days second Pay attention to micro shifts Your top performer stops speaking up in meetings. They stop volunteering their emails get shorter They stop bringing you solutions and start bringing you problems That is not attitude that is fatigue You cannot manage what you refuse to see Leadership is situational awareness in the cockpit. We call it being ahead of the aircraft and your organization It means being ahead of the emotional state of your people Don't wait for the explosion. Look for the flicker. Third Protect them from death by a thousand cuts High performers get punished for being capable more work more responsibility more expectations

5:14Fewer breaks. I've watched leaders unintentionally burn out their best people while protecting their average ones And that's backwards your best employee Should not feel like the organizational pack meal when they mess up Do not crucify them when they say no, do not guilt them when they are Overwhelmed do not remind them how good they are as a way to load more weight on their shoulders Sometimes your job is to pull work off their plate not pilot on fourth when their worst day hits Show up fast not with policy not with a lecture not with corporate buzzwords Show up like a human pull them aside close the door and say I saw what happened talk to me and then listen You do not need to solve everything in that moment. You need to make sure that they do not feel alone in it a Five-minute conversation at the right time can save a five-year employee. I remember a

6:17Paramedic years ago sharp dependable the kind of person who makes your organization better Without asking for credit one bad call one public complaint One rough conversation and I could see it in his face. He was done. I didn't quote policy I didn't talk metrics. I said you've given this place too much to walk out on a bad night Let's walk through this together. He stayed and he's still one of the strongest leaders in that system That was not about management. That was about ownership which brings me To red key moments a red key moment is when the stakes are high in your And your response defines your credibility your best employees worst day is a red key moment for you if you Respond with ego indifference or delay you will lose them if you respond with clarity accountability and presence You lock in trust

7:17Leaders always think retention is about money perks or benefits It's about how you handle people when they're fragile and here's the final piece Make it safe for them to struggle if your culture only celebrates Perfection your best employees will hide their cracks until they shatter you want them to raise their hand early You want them to say I'm not a hundred percent this week That only happens if you model it first you admit your own tough days you own your own mistakes You show that strength includes recovery your best employee does not need you to be impressive They need you to be steady So if you take one thing from today let it be this Your best employee will have a worst day. It's guaranteed The question is whether you will be the reason they stay or the reason they leave

8:21Leadership is not tested when everything is smooth It's tested in the moment someone you value feels like walking away Be present be early be human Protect your people when they are at their lowest and they will run through walls for you when you need them the most This has been the seven-minute leadership podcast and I thank you for listening for more Paul Felle Valito podcasts visit Paul Felle Valito dot-com Discover a spectacular island destination with crystal blue seas endless sunshine and the cool Bahamian breeze Baham are located in Nassau Bahamas offers your choice of three luxury hotels the richly refined rosewood the playfully hip SLS and The stylishly modern grand-tiet with over 45 restaurants bars and lounges Baham are serves up delicious dining from world-renowned chefs like Daniel Boulude and Marcus Ann Wilson Nightlife venues like the new John Batista's Club and the Caribbean's most luxurious casino at

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