
About this episode
Join Helen as she shares her personal stories and practical strategies, including the AAA and BIFF models, to help you reframe criticism into constructive feedback. Learn how to navigate your natural fight, flight, or freeze responses, and discover techniques for empathy and emotional resilience. This episode contains strategies that can help you transform negative feedback into opportunities for improvement. Tune in and equip yourself with the skills to handle criticism in a way that’s productive and positive.
Here are the highlights:
02:37 Why criticism exists and how we react to it.
07:08 Empathy, understanding, and an opportunity to learn.
09:53 Acknowledging feedback defuses tension effectively.
14:12 Respond to constructive feedback, ignore personal attacks.
15:39 Mindset impacts response to criticism effectively.
Connect with Helen:
Website: helenpackham.com
Instagram: www.instagram.com/helenpackham
Facebook: www.facebook.com/helenpackhamcoach
LinkedIn: www.linkedin.com/in/helenpackham
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