About this episode
今天分享的內容是關於客服拒絕客戶的技巧，話說專業的客服就是有辦法讓森氣氣的客戶服服貼貼，所以學會客服跟客戶的應對技巧，也能讓我們在所有人際關係中無往不利喔~(立馬轉傳這集給另一半或是主管聽，咦～)
錄音當天Leah喉嚨不太舒服，聲音啞啞的，還請大家多多包涵唷～
👀英文音檔出處：https://bit.ly/3oRYKEl
本集單字：
soften v. 緩解、軟化
blow n. 打擊、衝擊
wrap v. 包裝、包裹
transcript n. 逐字稿、成績單
server n. 伺服器
customization n. 客製化
optimize v. 優化、最佳化
roundabout adj. 迂迴的
補充單字
sugarcoat v. 果上糖衣、美化、粉飾
customize v. 客製
optimal adj. 最佳的
🔆想索取本集講義，請到FB留言索取👉
🔆我們也有IG囉～這裡也可以留言索取，快追蹤起來吧👉https://www.instagram.com/en.listening/
🔆Leah與可愛的排灣族家人Podcast節目「廢材學族語」收聽連結👉https://linktr.ee/paiwantongue
🔆珍妮絲吃貨日常IG👉https://www.instagram.com/janiceishere77/
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