Effective feedback in General Practice & PCNs

Contact us and share your opinion

We respond to a viewer question asking how to improve the Friends & Family Feedback process at their practice.

We discuss approaching feedback with the right mindset and the different types, tools, and ways to collect and use feedback in General Practice and Primary Care Networks to improve quality of care, patient experience and staff moral.

00:00 Introduction

02:16 Mindset & feedback

04:47 Types of feedback

12:15 Why engage with feedback

20:20 Sources of feedback & collection tools

39:45 Friends & Family Question suggestions

49:10 Simple electronic feedback station idea

Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. 

Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. 

Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. 

Elevate your ability to manage primary care challenges effec

Subscribe and hear the latest EPIC episode. 

Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical system

bit.ly/EMIScourse