E2 | Lead by Listening | Patrick Donadio

In this episode, I dive into active listening—what it is, why it’s crucial, and how you can start practicing it today. We distinguish hearing (a physiological act) from listening (engaging both ears and eyes), explore linear versus nonlinear listening, and highlight context, values, and emotions that often lie beneath the words. You’ll learn three concrete steps to demonstrate understanding: summarizing, paraphrasing, and asking clarifying questions. Plus, I discuss how leaders can overcome common roadblocks—like thinking faster than we talk—by using tools such as internal summaries and the reverse‐summary technique.I’m joined by Master Certified Coach Patrick Donadio, who shares his IMPACT© Process and explains why a coaching mindset starts with intention and presence. Patrick Donadio is a communication strategist, Certified Speaking Professional (CSP™), and Master Certified Coach (MCC). He’s the author of Communicating with IMPACT©, a book and process that equips C-suite executives to craft clear messages, lead with purpose, and drive results. Patrick is one of the few professionals worldwide with the highest designations in both speaking and coaching. He delivers keynotes, training, and coaching that significantly boost engagement and business performance. His practical insights on active listening and strategic communication make him an ideal guide for leaders who want to elevate their impact.

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Learn More About Patrick: https://patrickdonadio.com/

IMPACT overview: https://patrickdonadio.com/wp-content/uploads/2024/10/Communicating-with-IMPACT-Wheel.pdf

Active Listening Article:  https://patrickdonadio.com/wp-content/uploads/2024/10/Communicating-IMPACT-Listen-to-Understand-1.pdf