Des Traynor: Co-Founder of Intercom

This week, we chat with Des Traynor!

Des is the Co-founder and Chief Strategy Officer of Intercom, the company behind Fin.ai, and he also sits on Intercom’s board of directors. Over the years, Des has led teams across Product, Marketing, Customer Support, and Content, playing a key role in shaping Intercom into one of the most influential customer communication platforms in the world. Today, he oversees Intercom’s R&D team, based in Dublin and London.

Before founding Intercom, Des was a UX consultant, a university lecturer in computer science, and a Ph.D. researcher focused on improving computer science education. He also previously co-founded Exceptional, a software company acquired by Rackspace.

Beyond his work at Intercom, Des is an author, speaker, and angel investor, sharing insights on startups, product strategy, and scaling companies through books, podcasts, and conferences. He’s also an investor in some of the most notable startups of our time — including Miro, Stripe, Notion, and Hopin.

✨ This episode is presented by Brex.

Brex: brex.com/trailblazerspod

This episode is supported by RocketReach, Gusto, OpenPhone & Athena.

RocketReach: rocketreach.co/trailblazers

Gusto: gusto.com/trailblazers

Quo: Quo.com/trailblazers

Athena: athenago.me/Erica-Wenger

Des Traynor: @destraynor

Fin AI: fin.ai

@thetrailblazerspod: Instagram, YouTube, TikTok

Erica Wenger: @erica_wenger

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