Couple stranded by fake Uber driver

This episode is brought to you by Indeed.

Stop waiting around for the perfect candidate.

Instead, use Indeed Sponsored Jobs to find the right people with the right skills fast.

It's a simple way to make sure your listing is the first candidate to see.

According to Indeed Data, Sponsored Jobs have four times more applicants than non-sponsored jobs.

So go build your dream team today with Indeed.

Get a $75 Sponsored Job Credit at Indeed.com slash podcast, Terms and Conditions Apply.

Sign up for my free daily newsletter, The Current at GetKim.com.

All right, so Natasha and Randy, they thought that they did everything right if with an Uber.

They checked the car, they checked the Uber sign.

They even gave the four-digit pin Uber gives you for exactly this reason.

They still ended up stranded on the side of the road with their luggage.

This is a wild story.

Joining us right now is Randy and Natasha.

Oh, what happened?

Thank you for having us on.

We appreciate it.

You bet you.

Hi, Mayor.

Yep, so this was ahead of a long planned bucket list cruise.

So we were taking a transatlantic cruise from Florida over to Italy.

Wow.

We're going to be a three-week event and we're going to take some time off.

The country's everything was looking great.

We'd stayed the night down in Florida at a hotel so that we would not have to rush the

morning of.

And we said, you know what?

We've never used Uber, but everybody braves about it, right?

So why don't we, why don't we use Uber, right?

The first day of vacation.

Never using Uber.

Okay.

That's right.

So we said, well, you download the app, right?

We got the legitimate app on our phone.

We followed the steps, which were pretty intuitive.

And as you mentioned, it seems to be pretty, pretty secure with its processes and its checks

with the unique code and the driver's picture and the automobile you'll use.

And that all checked out.

And so when the Uber driver showed up, the right car, the right number, he had to app

up on the phone.

And so we put the luggage in the car and then when we got going, Natasha, you want to

take a bit more from there?

Yeah.

The gentleman seems a little confused on where we wanted to go.

Did we want to go to the airport or did we want to go to the terminal?

And when we kept pressing for the terminal, what we had to do for the car, for the course,

right?

Yeah, exactly.

He started to look around the car, like opening the glove box, looking under the seat,

like putting his hand under the seat.

And so I asked him, what are you looking for?

And he said, I'm looking for my wallet.

And so I was like, okay.

We're both at the back seat here, right?

Natasha and I are both in the back seat because it's a Uber, you're getting the back seat.

Right.

And so we're looking under the seat.

Oh, so you're trying to help him find his wallet?

Yeah, absolutely.

Right?

Because hey, what do you know?

He lifts up a little to go package and he goes, and he had broken English and he said,

I just got breakfast.

And so he's like, maybe I left it there.

So we're thinking, poor guy, he left his wallet where he just got his breakfast.

Randy, you want to continue?

Correct.

So as we get closer and closer to the terminal, he seems to be the port terminal, he seems

to get more and more anxious.

And as we're about 50 yards away from the port entrance, he pulls over to the side, which

was not expected for us.

And he leads back and he says, I don't have my wallet.

And you guys have your passport.

So you guys are perfectly fine.

Do you mind, sir, to me, maybe taking the seat here, driving in because you have your

passport.

And then I'll just drive us out afterwards.

Oh, wait, wait, wait, wait, that's so, so he wants you to drive the car?

He wants us to drive his Uber car into the port.

Wow.

Okay.

I've never done Uber before.

So you're like, maybe this is what happens.

Yeah, this is actually normal.

One time I had them take me to a restaurant and I had to finish the last three and a half

miles.

What is going on here, you two?

Exactly.

It was certainly unexpected to say the least, but I thought, well, we do have our passports

and the crew will be departing soon.

So okay.

So I get out from the back.

I get in the driver's seat.

He gets into the passenger seat and the Tosh is still in the back.

And so we drive up and it's around Easter.

So the port agent comes up.

She's got her cute little Easter bunny ears on.

She's all happy.

We need a passport, please, identification.

So I said, yes, here's mine.

Here's my wife's right back here.

And she says, okay, yep, looks good.

And she looks across me at the driver says, I need to drive you, sir.

And that's where the song and dance began.

Hey, you know that glow that you see on people just seem to radiate health.

It's not just great lighting.

It's what's happening inside their body.

And as one of the best kept secrets to looking, feeling amazing is, in fact, college

and you see, as we age, our bodies naturally produce less collagen, which can't lead to

wrinkles, thinning hair, brittle nails, and feeling less flexible than we used to.

But the good news is that you can support your body naturally with high quality collagen

from native path.

You're giving your body the building blocks it needs to support smoother looking skin,

stronger nails and shinier hair.

And some studies also suggest that collagen supplements may help support bone health.

You see, it's not about turning back time.

It's about feeling your best at any agent right now.

As a Kim commando listener, you can get native path collagen for just a fraction of the

retail price.

Plus, you get free shipping and a free gift bundle, but you have to go to this address.

Get native path dot com slash Kim.

That's get native path dot com slash Kim.

These statements have not been evaluated by the Food and Drug Administration.

This product is not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary.

This episode is brought to you by Focus Features.

Would you let AI pilot your plane, raise your child, decide your future?

On March 27th, Focus Features presents the AI doc or how I became an Apocalypse Optimist.

Critics and audience said the Sundance and Southwest Film Festivals called it the most urgent

movie of our time.

The AI doc or how I became an Apocalypse Optimist rated PG-13 only in theaters March 27th.

So he now went from broken English to no English and he kept trying to explain with visuals

that I had my wallet, don't have my wallet now, let's go.

He thought that would be adequate and she was not having any of that and you could see

where the meaner changed very quickly from happy Easter.

Let's have a wonderful day to I've seen something like this before, which we did not.

So everything from this point forward was certainly a surprise for us.

So at this point, she gets more serious.

She goes, I need your ID or I'm going to go get that officer sitting in that car right

over there and he's going to ask you for your ID.

So now I'm not really wanting to be in the driver's seat, I mean, he can imagine.

So he continues his games of, well, don't have it.

I don't know.

I had it before.

It's not here now and she says, this is your last chance and he doesn't say anything.

So she doesn't an about face and marches over to get the officer.

Well, the driver now is very, very nervous and he says to me, he's like, oh, what are they

doing?

Get her back and he honks the horn and leaning over me and hey, hey, she just keeps walking.

And so now it's about this time, I think Natasha that you thought might be a good idea

to get my phone out and record.

Actually, it's when the police officer came over and Randy was, Joe, Joe, Bill, nice,

like I'm not quite certain what's going on and the officer told him in quite a forceful

way to shut his mouth or he was going to be going to jail something along those lines.

And I pulled out my phone.

I'm like, it's time to start recording because this just got heated real quick.

That's true.

So he looks to tell me says, I'm going to ask you this one time.

I need your ID or I'm going to get you out of this car and you will be in handcuffs

and we'll take your car away and we'll handle it.

And the gentleman said, I'm not trying to cause trouble.

Now he has some English and he says, I'm not trying to cause trouble.

And the officer said, well, you're already in about $2,000 worth of trouble and it's about

to get worse.

So at that point in Natasha's filming all of this, the officer leads to to tell us to

me says, you and you to Natasha, go ahead and get out of the car, get your luggage and

stand over to the side.

And so we do and we go to the back of the car, not the time we're expecting to get the

luggage out.

You know what the terminal entrance front of all of these people, I mean the show.

Easter Easter weekend, there's lines of cars in multiple rows and it's just backing

up further and it's just so embarrassing.

And so we get our luggage out, we stand to the side and the original port agent comes

over and she says, you know, I'm sorry that you're having to go through this and at this

point the officer comes in the back of the car and he went from the angry officer we saw

a moment ago to, hey folks, I'm sorry that we have to put you through this.

We've seen this before.

This gentleman has got, he's got the Uber app but he's using somebody else's account.

He's using somebody else's car.

So in short, he is not an authorized Uber driver, absolutely with his uncle.

It was his uncle's identification and car and he went away in handcuffs while we sat

on the side of the road at the port authority.

It was, it was awful at first and only time we'll ever use Uber.

Oh man.

Right.

Right.

Yeah, I don't see you guys getting another Uber and so now, so did they hold you up

about as far as getting on the, on the cruise?

Well, we had a little bit of time for the cruise because they were still there in the process

of checking folks in but we're more than walking distance from where we needed to be for sure

and we said, well, what do we do now?

They said, we'll see what we can do about getting someone for you.

Call a lift.

What does that mean?

Right.

We're standing there and as we're staying there after about 15 minutes, the agent, she

says, oh, come over here and so we go over and there's a van there with the gentleman

on the side and she says, this gentleman's going to take you in and we're saying, we said,

who is this?

So he's another Uber driver that he's on his way out and he's going to take you in so

he says, oh, well, that's, that's nice.

So he, we get our car luggage in and we get in and he says, what, so what's going on?

And we're like, oh, you don't know anything.

And so we said, we need to go back to the terminal, your other driver was not a driver.

He says, okay, it takes us back.

It's a mile, mile and a half, whatever.

We get there with our luggage and he's like, okay, the cost will be this and I was like,

okay.

I say, they him there, we've already paid for the other driver on the app at the correct

and so the agent said, when you get on board, give them zero stars, do not do a tip, ask

for a refund and I was like, okay, I'm into software and technology, I can figure that

out through the app.

And so we do make it in time.

That's the good news and the other good news of the rest of the trip was phenomenal exactly

as we had hoped it would be.

It was amazing, Italy was great, though, if you haven't been definitely go, but when we

got on and I started having a discussion in chat with their customer service, I explained

what had happened and said, it's this amount, it's not an crazy amount, but how do I get

a refund?

And the support responded, it said, we appreciate you bringing this to our attention.

We're definitely going to have a discussion with the Uber driver about terms of service

and, but unfortunately, this complaint does not qualify for a refund.

Oh, nice.

Yeah.

But we'll give you a coupade for the next Uber ride.

You say that and just don't you come.

Yes.

Come back.

I have created the most advanced AI soldier.

The weight is over.

Tron air is now streaming on Disney+.

We are looking for something.

Something you've discovered.

And some of us will stop at nothing to get it ready.

The countdown is complete.

There's no going back.

Dr. Rektiv is clear.

Hang on.

Tron air is now streaming on Disney+.

Ready to be G 13.

They come back and they, and I said, well, you know, he's not a driver, an official

driver.

It was not his car.

He's using someone else's account.

He had me, the fair drive us into the port or attempt to drive into the port.

We were taken out of the car by the police and threatened, you know, because he said we'll

make you miss your flight because when he at first approached the car, he was very upset

with the whole situation.

And that's when I said, okay, I said, and so if this doesn't qualify for a refund, can

you please explain to me conditions that would, right?

And after a few minutes, they responded back and said, we can give you a $7 Uber credit.

I knew it.

I knew it.

I knew it.

$7.

It was prophetic.

And I said, well, as much as I appreciate the offer for credit, I don't anticipate we're

going to be taking Uber again.

So how do I, how do I move forward with a refund?

And they just went dark on us.

They never risked.

They again said it doesn't qualify.

And as I said, you know what, you've, you've encouraged me to give Uber some, some

popular online presence because I'm going to get on the letter writing campaign.

I'm going to reach out to you, whoever I can at the top of Uber.

I'm going to reach out to all the local news stations here in South Florida.

I'm going to put Uber on the map and you, and that is all because you've, you've, you've

encouraged me to do so with your support.

And so they went dark on us and that's exactly what I did.

Hey, well, you know what, it's, you know, it's, it's, it's, it's pretty common.

I mean, it's terrifying.

Yeah, it's not, and it's not just with Uber, and it is terrifying because you don't really

know who's driving you, right?

Right.

But it's like, I don't know how many times that I order groceries and the person who

I see in that app, supposedly doing the shopping is not the person who delivers the groceries.

You know, there's a whole, there's a whole, I wonder that there's a whole Facebook market

place group where you can buy credentials for postmates in DoorDash and Uber and Lyft

to get out of here.

Yeah.

So, so, you know, they, they sometimes they charge like up to $300 a month.

And so people who have no intention of driving or they're not driving that particular day is

that you can go use their credentials.

It's, it's really frightening.

It is.

That seems less secure than I would have thought.

Well, and, I mean, here we are grown adults with police presence next to us.

But what if it's a 21-year-old kid who's been out for a younger, eight years, or younger?

Yeah.

I mean, how is this not being policed?

And for us, it wasn't rubbed out the money.

We could care less about the money.

It was about the fact that there was absolutely no responsibility taken by Uber and that

was for safety.

No regard for our safety.

Yeah.

Yeah.

I mean, you know, if you, if you had gotten, if you had gotten into an accident, Randy, driving

that car.

Right.

Absolutely.

Okay.

Who would have been liable?

Who knows?

Okay.

Right.

There's, there's just so much there.

Thank you guys for coming on.

Really?

Could you imagine that, Andrew?

We got a new rule.

Like we, we say, if you're ever on social media and someone says, let's move this conversation

to WhatsApp, you don't do it because it's a scam.

If your Uber driver ever says, take the wheel, don't do it.

It's a scam.

Take the wheel.

I'll get in the back.

Definitely not a good thing.

Unreal.