CISO IT – The Reliability Reset: Why IT Teams Are Re-Evaluating Their Tools, E21

In this episode of CISO IT, host Jason Kikta, CTO of Automox, brings you insights straight from the floor of Microsoft Ignite. After meeting with customers, partners, and countless IT pros, one message came through loud and clear: reliability and consolidation matter now more than ever.

Jason breaks down why teams are exhausted by tool sprawl, frustrated by unreliable platforms, and ready to reclaim time by eliminating manual, repetitive work. From the renewed demand for a unified operational view to the rising expectation that software simply works, this conversation explores the real-world pressures facing IT in 2025.

He also dives into the industry’s growing shift toward automation and agentic AI, including how MCP servers are expanding what’s possible for modern IT environments – and why progress, not perfection, remains the guiding principle for practitioners everywhere.

Whether you’re fighting tool fatigue, navigating evolving IT stacks, or exploring the next wave of AI-driven operations, this episode offers a grounded, practitioner-first perspective from one of the most influential events of the year.

Tune in for insights from the Ignite show floor and a candid look at the future of IT operations.