Building Trust: From Breakdowns to Breakthroughs

In this episode of the Impactful Teamwork Podcast, Julia Felton delves into the essential topic of trust in organisations, prompted by recent high-profile trust breaches like the BBC's reporting scandal and a CEO's public misconduct at the Coldplay concert..

The episode explores the importance of trust as the foundational glue and lubricant that holds teams and businesses together. Julia discusses how trust is built and lost, using analogies from horse herds and discussing lessons from her book 'Unbridled Business.' She emphasises the role of authentic leadership and accountability in rebuilding trust, offering practical strategies and insights for leaders facing trust ruptures in their teams.

00:00 Introduction to Impactful Teamwork

01:25 Current Events Highlighting Trust Issues

02:45 The Fragility and Importance of Trust

03:40 Rebuilding Trust: Lessons from Leadership and Horse Herds

06:57 Consequences of Broken Trust in Teams

08:41 Steps to Rebuild Trust

14:24 Practical Examples and Final Thoughts

18:51 Conclusion and Call to Action

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