Building the Next Interface — Tony Casparro, OpenAI

Have the basic requirements for building a good user experience actually changed?

In this episode of Futureproof, Xano CEO Prakash Chandran sits down with Tony Casparro, senior staff software engineer at OpenAI, to talk about his current work on ChatGPT. Tony shares some of the past user experience lessons he learned at Netflix, and how they can be translated into an AI world. Together, they cover how to get the most out of AI (and what not to do with it), some of ChatGPT’s critical UX features (deep thinking, pivot points, third-party app support), and the way in which AI is changing how we interact with software.

Topics covered include:

• From streaming to chat: What Netflix taught Tony about usability, accessibility, and anticipating human behavior.
• AI as a design partner, not a design maker: The best results come from working with AI, not outsourcing thought to it.
• The rise of contextual interfaces: ChatGPT’s new third-party apps are changing how users interact with brands and information.
• Cognitive offloading with care: How to delegate tasks to AI while keeping your creative and critical skills sharp.

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