(BONUS) Operational Blindness: What’s Costing Hospitals Millions

Dr. Jake Tayler Jacobs delivers a keynote on Operational Blindness™ at the ORMBC Summit 2026 in Austin, TX, showing how legacy beliefs, broken structures, and low visibility create the costly gaps hospitals keep calling “surprises” especially in the OR–Sterile Processing relationship.

Through stories and analogies like cast-iron skillets and NASCAR pit crews, he exposes how Operational Blindness™ allows two departments to run “fine” independently while failing together operationally.

He then shares benchmark findings and a programmatic playbook to eliminate Operational Blindness™ through assessments, people development, process redesign, and layered technology so leaders can predict issues, govern performance, and sustain safer, more efficient care.