Bank App Glitch Exposes Strangers' Data

0:00On March 12, customers of three major UK banks, Lloyds, Halifax, and Bank of Scotland faced a glitch on Thursday morning. When they logged into their mobile apps, some saw account details and transactions from strangers instead of their own information. The problem lasted briefly for most, but one Bank of Scotland user viewed six other accounts over about 20 minutes. They spotted national insurance numbers tied to benefit payments and even shopping details from stores like Waitrose. They spread fast online, with nearly 2,000 worried comments flooding the money-saving expert site. People shared stories of seeing names, sort codes, account numbers, and feared their own data was exposed or hacked. Bank representatives quickly apologized on social media. They confirmed the issue was resolved in short order and promised to investigate what went wrong, though some log and troubles lingered into the day. This glitch highlights ongoing tech challenges for banks shifting to app-based services, especially after similar outages last year at other lenders.

1:01Officials continue monitoring to prevent repeats.