Balancing AI and Human Expertise in Professional Certification Training – with Chris Scordo

In this episode of AI Today, host Kathleen Walch sits down with Chris Scordo, Founder and Managing Director of PMTraining—a PMI Authorized Training Partner—for a candid conversation about deploying AI responsibly in a training business while keeping the human element at the center.  

As artificial intelligence reshapes how content is created and delivered, Chris explains how the project management training landscape is evolving. From live instruction and certification preparation to on-demand learning, he shares how AI is transforming the way professionals learn while highlighting why human instructors, subject matter experts, and instructional designers remain essential.  

Chris discusses how AI tools can accelerate content development and support scalable learning. However, he emphasizes that real value still comes from experienced practitioners who provide context, interpretation, and practical insight. In project management—where judgment, leadership, and decision-making are critical—human guidance remains key to helping learners apply knowledge effectively.  

You’ll hear insights on: 

• How AI is reshaping project management training and content creation 
• Why human instructors and SMEs remain critical in an AI-enabled learning environment 
• How training providers are adapting to AI-driven learning models 
• How AI-related skills and certifications are gaining importance 
• What project professionals can do to stay relevant in an AI-augmented future 

This episode offers valuable perspectives for project managers, training leaders, and learning professionals navigating the evolving intersection of AI, certification programs, and professional development. 

Today's episode is brought to you by PMTraining.com. From live virtual classes to on-demand courses, PMTraining prepares students for popular PMI certifications, including the Project Management Professional or PMP. 

Behind the scenes, the PMTraining team is also actively applying AI across their organization, from learning development to customer support, helping them deliver training at scale. 

PMTraining.com is the world's largest provider of live classes for the Project Management Professional certification, running up to 35 classes every month for every schedule, with a free 30 PDU course included with your enrollment, so half of your continuing education requirement is already met once you are certified. They offer live and on-demand courses for all kinds of PMI certifications, with schedules and formats designed for working professionals. For AI Today listener discounts, visit PMTraining.com/aitoday.