Adolfo Hernandez, Group CEO at Capita PLC:

Episode Guest:

Adolfo Hernandez is the Group CEO of Capita PLC, known for his people-first leadership and transformation-driven mindset. With a global career spanning tech giants and turnaround challenges, he champions curiosity, innovation, and purpose-led growth.

Episode Timestamps:0:00 Introduction

1:20 Adolfo’s first job: lessons from behind the bar

3:45 Learning life skills outside the classroom

5:30 Choosing work over comfort: building independence

7:00 Conflict, observation, and people skills

9:15 Why curiosity is Adolfo’s greatest asset

11:30 Nerd roots: coding from age 12

13:50 Learning to unlearn: lessons from Amazon

16:40 Building leadership beyond micromanagement

19:10 High-performance culture: what it really means

21:25 The fragmentation of modern ambition

23:00 Volunteering in Kenya: a CEO’s reflection

25:15 How birthplace shapes opportunity

27:05 The only thing not changing at Capita

28:30 Injecting AI into essential services

30:20 Empowering 10,000 staff to define new values

32:10 Adolfo’s four new values driving change

34:00 Playing every lever in transformation

36:30 People-first innovation and fearless change

38:00 The future of human-in-the-loop service delivery

39:50 What gets Adolfo out of bed in the morning

41:30 Final advice: daily growth, daily impact

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