522. Hosting Hotline: Should You Really Provide Shampoo in Every Bathroom?

In this Hosting Hotline episode, Sarah and Annette answer a question from Susie, a host who’s leveling up her short-term rental and wants to know: should you provide shampoo, conditioner, and body wash in every bathroom?

It seems simple, but this small decision says a lot about your professionalism, your brand standards, and the overall guest experience. The answer is yes—and Sarah and Annette dive into why this baseline amenity matters more than hosts often realize.

Inside the episode, they cover:

• The Nashville stay that proved why missing basics can sink an otherwise great property

• How guest expectations have drastically evolved going into 2025 and beyond

• Why amenities are less about luxury and more about clarity, consistency, and professionalism

• How missing basics show up in reviews (and how providing them quietly prevents friction)

• Why standardized bathroom setups reduce mental load and improve operations

• The role of comp-set research when choosing what to provide

• How to anticipate guest needs using hotel-level hospitality thinking

• An inside perspective from Taylor at Minoan on why amenities directly impact five-star reviews

Whether you’re a new host or scaling a professional operation, this episode is a reminder that thoughtful basics are never optional. They are the foundation of a frictionless stay.

Resources Mentioned:

Minoan: Professional-grade supplies and better-than-trade pricing for hosts

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