395 - Help! My CSRs Escalate Everything
About this episode
If your CSRs are escalating everything, it’s not a people problem, it’s a training problem. In this episode, Dr. Andy Roark and Maria Pirita, CPVM break down how to build confident, decision-making receptionists who reduce doctor interruptions, improve client experience, and keep your practice running efficiently. If you’re a veterinary leader tired of answering the same questions all day, this one’s for you.
Mentioned in this episode:
Get every episode summarized
Each time The Uncharted Veterinary Podcast publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from The Uncharted Veterinary Podcast
418 - Should Your Veterinary Clinic Have an Angel Fund?
The Uncharted Veterinary Podcast
417 - How Much Financial Transparency Do Support Staff Need?
The Uncharted Veterinary Podcast
416 - Planning to Exit on Your Own Terms
The Uncharted Veterinary Podcast
415 - Modernizing a Practice Without Making Everyone Feel Obsolete
The Uncharted Veterinary Podcast