36: AI for MSPs, Jennifer Bleam

Think AI’s just for tech giants? Think again it's about to revolutionize MSPs. In episode 36 of dnsUNFILTERED, host Mikey Pruitt sits down with Jennifer Bleam, the cybersecurity sherpa, to explore how AI is reshaping managed service providers. They dig into the journey of AI adoption, the lingering skepticism, and why proactive client talks are the key to success. If you run or work for an MSP, you’ll walk away with concrete ways to build AI solutions that boost business growth, streamline operations, and keep you ahead in today’s fast‑moving technology marketplace.

Takeaways:

• AI is a real‑world tool that MSPs can use today to win new clients and revenue.

• Break the doubt by talking openly with customers about the AI benefits they need.

• Build AI solutions tailored to each client, not a one‑size‑fits‑all model.

• Stay curious the AI marketplace is evolving, so keep learning and keep your tools sharp.

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Chapters

00:00 Introduction and Podcast Goals

00:57 The Journey of AI in MSPs

04:38 Overcoming Skepticism in AI Adoption

09:36 The Importance of Client Conversations

14:18 AI as a Tool for Optimization

18:53 Building an AI Strategy for MSPs

23:48 Branding and Marketing in the AI Era

28:25 Real-World Applications of AI in Business

30:44 Leveraging AI for Revenue Growth

34:26 Implementing Chatbots for Client Engagement

37:23 Navigating the AI Landscape

40:50 Building an AI Provider Marketplace

45:13 Bridging the Gap Between MSPs and AI Builders

49:04 The Future of SaaS and Custom Software

51:23 Measuring Success in AI Integration

53:29 The Evolving Role of MSPs in an AI-Driven World