3 Ways to Build Trust

According to a study done by Newsweek and Brand Spark a couple years ago, RE/MAX agents are the most trusted by Americans. Based on the data, consumers want trust, safety and inclusion in the companies they do business with—in that order. In this episode of Start With A Win, Adam unpacks three ways you can build trust with people and in business.

1. Build Positive Relationships

We all have those people in our lives who we call friends, but every time we talk to them, they're gossiping about other people. Which can make you feel like you wouldn’t want to share anything really personal with them because you don’t necessarily trust the communication that occurs in that relationship. Instead, when you have really trustworthy friends, those friends also typically have trustworthy friends. This develops a web of trust going through those relationships.
 
 Positive relationships also come from learning how to resolve conflict in a positive, reciprocal manner. 

2. Develop Good Judgement & Expertise

When people trust you, they're trusting that you make decisions that are mutually in the best interest of the situation. So you can’t one-sided, selfish or an egomaniac. And this doesn’t just affect you; it impacts other people, businesses, employees, your family, your reputation. You have to use good judgment in order to create trust. You're determining what is best for this situation. And often what's best for our situation is an everybody wins outcome.

And then when you've done that, you build expertise, and people trust expertise. Expertise is the culmination of your perspective, your opinions and your ideas based upon past experience. It’s important to develop your expertise by seeking it out—seeking the experience and the knowledge necessary to make you an expert on something.

3. Be Consistent 

If you're an executive in a company, one of the key aspects that your employees seek out is consistency. Why? Because they know what you expect from them. And they know what to do in the company. There's clarity in consistency, and both of those things create trust. 

It’s also about consistently honoring your commitments and promises. And being willing to go above and beyond for people by giving them more than they expect on a consistent basis.

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