14/06/2013

It's a year since the BBC introduced an improved complaints procedure. And the BBC Trust, which exists to protect the licence fee payers' interests, has just reported back on the new system. Their public consultation shows that most people now think the system is working well. But some Feedback listeners still think there's room for improvement. Roger Bolton speaks to BBC Trustee Richard Ayre, who is in charge of reviewing the complaints procedure.

And Richard Ayre gives the BBC Trust's view on the BBC's failed Digital Media Initiative (DMI). While we were off-air, the BBC announced that it was scrapping DMI after spending £98 million pounds on the five-year digital archiving project, a sum amounting to almost 700,000 licence fees.

Plus, which programme is sending feline Feedback listeners into a frenzy? Roger speaks to renowned wildlife sound recordist Chris Watson about this pressing issue.

And could you be our Tweet of the Week? We know you're the best radio reviewers around so we'd like you to tweet us on @bbcr4feedback with your most poetic, heartfelt, heated, and inventive reviews of BBC Radio, programmes and policies in 140 characters. If yours is selected as a Tweet of the Week you will win.absolutely nothing, except the undoubted admiration of other listeners, and our undying gratitude of course.

Producer: Will Yates A Whistledown production for BBC Radio 4.