104. How to handle negative customer feedback

In today's episode, I'm walking you through how to handle negative customer feedback. (I also have a fun surprise to share with you all!)

We all receive negative feedback in our businesses at some point, but feedback is just a data point. You get to decide what you do with it. I'm sharing some examples of what I've experienced and how I reacted.

In today’s episode, I cover:

• How even negative feedback can be valuable information
• Why every piece of feedback does not mean you have to take action
• How to find what multiple people are saying, not focus on one person’s opinion
• Why to hold off on knee-jerk reactions
• A script I use for how to respond to negative feedback
• How you can ask questions to learn more about how to make your offer better

Connect with Mya:

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Find the complete show notes here: https://myanichol.com/2025/01/28/negative-customer-feedback/

Resources & Links:

• 150 Free Hooks
• List Building 101
• Manychat
• IG University
• Kajabi 30-day free trial + 20 free story templates

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