032: Conversations featuring Brian Jeppesen, Fertitta Entertainment

Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach.

Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders.

Read Brian's recent blog here.

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