0236 - Talking About Captive Centres with Dave Borowski

Welcome to Design Talk, I’m Saisnehha Natraj. I am delighted to have David Borowski to talk with us today.

Dave is a Senior Partner at West Monroe, the business transformation company. Dave is an engineer by training with experience in operations, supply chain and business transformation.

First, Dave, can you tell us a little more about yourself and West Monroe?

And a question for you Allen. How did you make the connection with Dave?

Okay, back to you Dave,

·       Is the ‘managed services industry’ the same as outsourcing/offshoring? (Old wine in a new bottle?)

·       You were recently featured in CIO magazine on the resurgence of captive centers. What is a captive center? (why might they be a good strategy?)

·       How do you think Ireland Inc. fits in this space?

·       Can you share your thoughts on ‘talent strategy’ and how to build and run captive centres?

·       Let’s talk about the impact of ‘AI’. Is ‘AI’ is ‘location neutral’ in terms of a services sourcing strategy? (is it prompting back-shoring or is it a driver for further off-shoring?)

·       Is there an expectation on captive centers to take the own lead on using genAI?

(Any more questions?)

Well, we’ll wrap up there.

Thank you for talking with us and sharing your thoughts today.

Notes and mentions: 

WestMONROE - https://www.westmonroe.com

Article “Captive centers are back” by Stephanie Overby for CIO Magazine, 2024 (link)

Acknowledgements

Music 

Title: Voltaic Fluctuations

Artist: Ben Prunty

Source:  https://www.benpruntymusic.com/

License: Non-transferable license. Permission granted by Ben Prunty

Cover Art 

Title: Film strip of Zoom

Artist: Allen Higgins

Source: DaveBorowski_Cover_Art.pptx

License: CC BY-NC-SA 4.0

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